Instructions for installing the remote access software

Remote access allows us to connect to your computer and resolve your issues together with you.
1.
Click here to download the ISL Light Client software.
2.

Save the program directly to your desktop.

3.

Run the program.

4.

If a system permission window appears, confirm it by clicking "Yes".

 
 
5.

Upon starting the program, a window will open. Enter the number provided to you by MetaKocka support.

 

 
6.

Now the MetaKocka support agent can access your computer. Once the work is finished, the agent will end the session. You can also end the session yourself by clicking the "Stop" button.