Tracking page

More than just shipment tracking

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Delight your customers. Reduce the costs of support. Generate new sales. All of this in your design, under your brand. Provide an exceptional tracking experience.

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An exceptional customer experience that delights:

Deliver a seamless experience that perfectly matches your brand. Tracking page, customized in your style and available in 25 languages, opens the door to both domestic and international markets and ensures every customer feels valued.

The main benefits of using the Tracking Page are:

  • Sales
  • Automation
  • Speed and reliability

In-depth analytics for smart decisions

Reducing the percentage of undelivered orders - Accurate data on how automatic address corrections affected delivery success.

Generating new orders through recommended products - Measure the direct impact of recommended items on additional sales and return on investment.

Full transparency for worry-free customers

Forget uncertainty! Your customers will be informed in real time about every step of their order – from confirmation to delivery – through interactive emails or SMS notifications that lead directly to their personal tracking page.

  • Automation
  • Sales
  • Speed and reliability

Forget uncertainty. Your customers will receive real-time updates on every step of their order. Reduce the workload on support and dedicate more time to sales and analytics.

Address correction

Missing house number? Wrong email? Mismatched postal code? The Address Editing module identifies orders with incomplete data and automatically notifies the customer. On the tracking page, the customer can correct the address, and the update will be immediately reflected on the order.

Returns

Speed up and simplify the return process. Customers can fill out a form for returns, complaints, or exchanges. Your support team only needs to approve the exchange or refund. 
Order Management, through the Returns module, automatically creates new sales orders or prepares the necessary data for issuing a refund.

Use every visit to the tracking page to effectively increase the chance of additional sales and raise the average order value.

Smart recommendations

Choose between an integrated display of recommended items based on previous purchases or views, and manually selected items, and accelerate their sales.

Coupons and discounted product offer

Discounted items and additional discounts are a reliable way to generate new purchases. Predefine the products and values you want to reduce and send the offer to the customer.

Upsell

Upselling increases order value without additional shipping costs, since the added item can be included in the existing shipment. The customer receives a notification with selected items, resulting in a faster response and higher conversion. Use it through SMS, Viber, or email to increase reach and make better use of the opportunity.

 

 

Every channel counts! SMS, VIBER, Email, social media, ads… every advertisement of your company, every post and product should clearly and simply encourage customers to buy.

Relieving your support team

Reduce the volume of calls and emails. When customers have clear and instant access to their order and delivery information, the need for manual inquiries drops sharply, allowing your team to focus on higher-value tasks.

Automatic delivery notifications

Let your customers follow every step of their package through interactive email or SMS notifications — from packing to final delivery. The links take them directly to their personalized tracking page.

Easy setup in just 5 minutes

Activate

Quick and easy activation. Available to all Order Management users at no extra cost.

Customize

Without additional programming, easily adjust all the content you want your customers to see. From simple tracking and recommended products to printing instructions, catalogs, and other documents.

Upgrade

With the use of additional Address Editing modules, automatically eliminate incorrect addresses. When the system detects a wrong address, the customer automatically receives an SMS/Viber/WhatsApp message with a direct link to the tracking page. There, the customer can quickly and easily correct the details themselves.

Pogosta vprašanja (FAQ)

Who can access the Tracking Page?

Every customer can use the Tracking Page. Each Tracking Page is linked to a separate sales order.

How does it improve package pickup?

All delivery details are visible on the page, from courier to recipient. The address and contact information can be edited to avoid mistakes. Customers can subscribe to advanced SMS delivery notifications. Every delivery status is displayed visually.

What does the Tracking Page allow you to do?

The Tracking Page improves your sales, pickup rate, and overall branding. You can also offer invoice printing and additional digital products.

 

Can I choose which products I want to offer?

Yes. You can choose between different algorithms, or manually select which recommended products should be visible.

Can I customize anything?

You can add your own logo so the page matches your brand. You can also use different logos for different websites to keep the look consistent.

How do I track performance?

All direct purchases are recorded. This allows you to track the profit generated exclusively through the Tracking Page.