Returns

Easy processing --- |

Efficient management of customer complaints, returns and replacements. Enables fast and simple processing of such processes. The requests can be created manually or added by customer via form.

After the procedure is completed, the credit note is issued for the original order and new order is created including the product that should be sent again.

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Speed up customer complaint processes

The returns module is a transparent editor of customer complaints, returns, and replacements. Module enables fast and simple arrangement of everything from receiving the customer complaint form, creating new sales order for product replacement, to saving data for COD return.

Quick, innovative, and operative
efficient system

By using the Returns module, manual processing of customer complaints is replaced. The module handles advanced, digital processing and monitoring of complaints, increases the efficiency of the workflow, and reduces the possibility of errors.

Upgraded processing of requests

Automatic recording of requests and integrated customer complaint procedures based on the customers' requests and desires. Execute dynamically guided processes, based on automation, tailored by rules to your usage, quality, and time-saving.

Systematic processing and transparency

The system is designed for the systematic processing of requests and enables tracking them throughout the entire processing cycle. Tracking of content, request status, and transparent refunds are all enabled if requested.

Customers form

Customer complaint forms can be sent to all customers together with purchase confirmation. In the form, by using the order data, they can indicate which products from the order should be replaced/refunded, stating the justified reason for that. Furthermore, customers can attach pictures to help detect the indicated issues. They can add some notes, if for instance, the color does not match the ordered product or if some product (s) is/are missing from their order.

Requests for employees

For products returned in person/sent to the warehouse, you can create requests on your own. You can choose the type of request, namely whether it is a customer complaint, refund, or replacement. You can add communication with both customer and supplier, search the entire product list to select the replacement, resend the product, and mark the original one as damaged/without value.

Overview of previous customer complaints

Due to being able to filter the previous customer complaints, now you can create an overview of questionable orders. There you can see which countries/customers reject your orders the most. Such customers can be placed on the blacklist in the future and shipping for their orders can be completely disabled, or the partial customer complaints of bigger orders can be followed.

Latest news and advice

Impoved and revamped Order Management

We have completely redesigned Order Management to provide an even more user-friendly and feature-rich experience. We've integrated many ideas contributed by users and enhanced the overall look of the module as well…

We integrated new delivery services

We have added and integrated new delivery services over the past month. We introduced two new delivery services for Greece—Courier Center and Easy Mail—joining the existing services BoxNow and ACS. In Serbia, we have also added GLS Serbia as a new delivery option…

New fulfillment centers integrated

We have connected new fulfillment centers in Slovakia—iSklad—and in the UK—GRL. These additions further expand the ability to pack and deliver orders as close to your customers as possible…

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