Speed up --- | of online orders to 1000x

Automatize processing, delivery and tracking of online orders. Process orders, create labels, and track packages to the customer's door within minutes.
 

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  Connected to all major e-commerce platforms
Explore Integration

With Order Management towards automation

Order Management

Quick label creation

Preparing and sending delivery data for all orders is simple and fast. Select all orders that should be sent, send data to delivery service, and as a response, labels and tracking numbers can be sent to customers wil be recieves, lowering the number od unshipped packages.

 

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Digitalized warehouse

Smart Delivery Information Verification

The address editing feature is a smart editor that saves you time and money by detecting potential incorrect addresses and contact information on received orders before they are shipped. This significantly reduces the number of undelivered packages.
 

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Analytics

All analytic data
at one place

Prediction based on the previous samples

Quick detection of business difficulties and 
shortcomings

Insights into room for improvement

Business monitoring and controlling

Easy planing

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Returns

Easy Management of Return Claims

The returns module is designed for easy handling, processing, and managing of return claims. It enables the receipt of a claim submitted by your customer on the website, processes it according to the customer’s request, and handles the refund if requested.

 

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Digitalized warehouse

Mobile scanner of EAN code

Mobile Android Bar (EAN) code scanner enables undisturbed, fast, and precise warehouse workflow, reducing errors and time working with supplies. All informaton needed is displayed on the screen immediately after scanning the codes, which ensures control and eliminateserrors.
 

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Carefree order delivery

Integrated delivery services

Connected delivery service such as Post, GLS, DPD, DHL,FedEX enable automatic label creation for all orders and provide corresponding tracking numbers. Displaying the shipment status within the order enables the insights into the order's location at any givenmoment


 

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Delivery notifications
 

Integration with e-mail systems, SMS, Viber and WhatsApp allows to automatically notify your customers about shipped orders and other content which should be forwarded to them. Notifications are localized and also contain the tracking number, enabling your customers to monitor the status of their ordered package.
 

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Shipment tracking
 

By using tracking numbers of connected delivery services, orders are tracked from your location all the way to the customer's doors. Order's delivery status is also displayed in the order for quick reference. In addition, delivered orders are automatically closed and the customer will recieve an electronic invoice, which will also be verified at FURS, if necessary

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Order Management in numbers

daily orders

connected online stores

orders in last month

delivered countries

Latest news and advice

Impoved and revamped Order Management

Impoved and revamped Order Management

We have completely redesigned Order Management to provide an even more user-friendly and feature-rich experience. We've integrated many ideas contributed by users and enhanced the overall look of the module as well…

 We integrated new delivery services

We integrated new delivery services

We have added and integrated new delivery services over the past month. We introduced two new delivery services for Greece—Courier Center and Easy Mail—joining the existing services BoxNow and ACS. In Serbia, we have also added GLS Serbia as a new delivery option…

 New fulfillment centers integrated

New fulfillment centers integrated

We have connected new fulfillment centers in Slovakia—iSklad—and in the UK—GRL. These additions further expand the ability to pack and deliver orders as close to your customers as possible…
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How can Order Management
help you?

Optimizing the order processing workflow can save your company a significant amount of time and reduce additional cost.

Supporting rapid growth of orders across multiple markets simultaneously

The flexibility and scalability of the infrastructure behind the Order Managment system ensures that no matter how fast your sales grow or how many different stores/markets you open, it can keep up and ensure that the entire system operates smoothly.

Detailed overview of cash on delivery (COD) payments

When the number of orders grows and some are paid using cash on delivery (COD), keeping track of which delivered orders have already been paid by delivery services and which have not, can become a time-consuming and complex process. In the Order Management system, COD specifications are easily imported, and automation ensures that orders with due COD payments are marked as paid. This gives you an instant overview of which COD payments are still pending.

Reducing the number of undelivered packages

Undelivered packages lead to extra costs for the company and increase the risk of damage to the package and its contents, so it’s important to keep them to a minimum.


The Address Verification module ensures that customer addresses abroad are checked, and problematic ones are flagged, preventing them from being sent for packaging. Properly formatted and correct addresses are automatically forwarded for packaging and shipping. Additionally, by notifying customers about the delivery status via SMS, Viber, or email, the number of undelivered packages can be significantly reduced. 

Enhance costumer satisfaction

Customers who receive regular updates on the status of their order's packaging and delivery tend to return, as the buying experience becomes hassle-free. Automated notifications reduce the workload for your online store’s operations by decreasing the number of calls and emails, while also allowing you to send invoices and usage instructions electronically at the conclusion of the process. 

Faster handling of returns and exchanges

The Returns Module allows you to integrate a form into your online store, where customers can directly enter all necessary information for processing returns, complaints, or exchanges. They can also upload images and comments, eliminating the need for manual order checks and searches for returned items. The entire request process is automated, including the execution of potential refunds for purchases.

Global and connected

Order management is integrated with all major e-commerce platforms and delivery services both within the EU and beyond, enabling support for expanding sales within the EU as well as internationally—facilitating global sales.